SHIPPING & DELIVERY POLICY

Last updated February 15th 2024

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://boflo.co.uk/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping Fees

In light of our new made-to-order business model, we’ve updated our shipping times to reflect the time needed to craft your unique item. Below are the revised shipping fees and times:

Shipping MethodProcessing TimeDelivery TimeShipping Fee
UK – Tracked 48
2-3 Business Days
7-10 working days2-3 Business Days after dispatch£4.99
UK – Royal Mail Special Delivery.
Next Working Day by 1pm
7-10 working daysNext Working Day by 1pm after dispatch£10.00
Europe – International Tracked & Signed.
3-5 Business Days
7-10 working days3-5 Business Days after dispatch£13.00
North America – International Tracked & Signed.
6-7 Business Days
7-10 working days6-7 Business Days after dispatch£16.00
Australia, New Zealand & Japan – International Signed.
6-7 Business Days
7-10 working days6-7 Business Days after dispatch£16.00

Please note, the processing time is separate from the delivery time. The processing time is the period from when you place your order to when we dispatch it. The delivery time is the period from dispatch to delivery to your specified address.

All times and dates given for delivery of the products are given in good faith but are estimates only. For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the time after dispatch, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries / regions:

  • Europe
  • Australia
  • Canada
  • New Zealand
  • Japan
  • United States

Free shipping is not valid on international orders.

For information about customs process:

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders cannot be shipped to PO boxes.

Orders will only ship on business days (Monday – Friday).

Orders will ship within one working day from receipt of order.

Orders will not ship on UK Public Holidays.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://boflo.co.uk/returns.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: